Washington Executive Enterprises, LLC
P.O. Box 1839
Bowie, MD 20717
ph: (301) 379-4330
info
Policies
Washington Executive Enterprises, LLC uses this page to offer a clear and concise explanation of its services, if you have any questions, please address them to info@weellc.net.
Refunds will be issued for cancellations that occur outside the cancellation period. Our cancellation period is 72 hours prior to the event start date. All charges are refundable but are subject to a $20 administrative fee. You must notify WEE,LLC in writting to request a refund. You can contact our office {weekdays between 9:00 a.m. and 6:00 p.m. or Saturday, 9:00 am to 5:00 pm, EST,} at 1 (800) 240-0451 or email to weellc@inbox.com. Cancellations after the start of services and No-Shows are non-refundable.
Cancellations must be received 72 hours prior to the date of service and refunds are subject to a $20 administrative fee. Cancellations must be received in writing by e-mail to weellc@inbox.com or US Mail to PO Box 1839, Bowie, MD 20717. No refund will be made for request after services are rendered. Please allow two weeks for processing.
Policies and Procedures
Policy
It is the policy of Washington Executive Enterprises, LLC that a formal process for prompt resolution of complaints is provided for clients receiving services. The grievance process will define timeframes for processing and resolution of the grievance, identifying the appropriate internal and external contacts for filing a grievance, and provide for a written documentation notice of the final determination of the company regarding the grievance. Washington Executive Enterprises, LLC abheres to the following:
- Customers be treated fairly at all times.
- Complaints raised by customers are dealt with courtesy and in a timely fashion.
- Customers are informed of avenues to escalate their complaints if they are not satisfied with the response of the company.
Procedures
It is the expectation of Washington Executive Enterprises, LLC to resolve all complains in an informal fashion however at times situations arise that require legal intervention in the form of arbitration or court. The procedures for filing a complaint are as follows:
- Complaints must be submitted verbally or in writing to the owner, the customer must provide a full explanation of his or her dissatisfaction.
- After receiving the complaint the customer must allow the company seven busines days to process the complaint.
- Once the complaint has been processed then the company will provide the customer a written explanation within seven business days.
- If customer remains dissatisfied then the dispute can be mediated by an arbitrator. The dispute will be submitted to final and binding arbitration in accordance with the laws of the State of Maryland. The arbitrator's award will be final, and judgment may be entered upon it by any court having jurisdiction within the State of Maryland.
P.O. Box 1839
Bowie, MD 20717
ph: (301) 379-4330
info
